Privacy policy

We only collect information needed for research. Participation is voluntary and you can ask to access or delete your information at any time.

Overview
SurveySnap (“we”, “us”, “our”) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what we collect, how we use it, and the choices you have.

What we collect

• Contact details (e.g., name, email) for clients and research participants when required.
• Survey responses and research-related information (usually de-identified).
• Technical data needed to operate our services (e.g., logs or metadata).

How we use information

• To deliver market research services and report insights.
• To manage projects and communicate with clients and participants.
• To ensure quality, safety, and legal compliance.
• We do not sell personal information. We disclose it only with consent, where required by law, or to trusted service providers under confidentiality agreements.

Data security & storage
We use secure, password-protected and encrypted systems where possible. Access is limited to authorised personnel and contractors. Information is retained only as long as necessary for research or legal purposes, then securely deleted.

Your rights
You can request access to, correction of, or deletion of your personal information. You can also contact us to make a complaint about privacy handling.

Overseas disclosure
Some data may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure APP-equivalent protections apply.

Contact
Kereshmeh Javaherian
Founder – SurveySnap
Email: [email protected]
ABN: 259 527 581